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FAQ

Frequently Asked Questions

Our customer service would be happy to answer any additional questions, just click on contact at the top

Can anyone purchase Sharx Robotics products ?

aOther than the tiny educational robots (Jetbot) and various parts/accessories, most Sharx Robotics products are only offered to experts and trained professionals. Many of the components we purchase and integrate into fully functioning robots come with warning labels that make those components or products built using those components unsuitable for general consumer use.

Is Nvidia's robotics software really free?

aYes our Carter and Kaya robots are based on Nvidia’s Isaac SDK, which is available for free download after you register for Nvidia’s developer program and accept their license agreement. To make it really easy to get started, we even sell pre-configured PCs with the software already loaded and ready to go. The smallest robots use Jetbot software, which requires click-to-agree licensing but does not require signing up for any developer program.

Is the software easy to use ?

aIf you’re starting completely from scratch, downloading the software on your own without Sharx Robotics assistance the software is so full-featured with so many options and configurations and parameters that it can be confusing. However when purchasing a robot from Sharx Robotics, you will receive hardware that is already preconfigured to run the tutorials and examples provided by Nvidia. This will give you a solid basis on which to build on and learn from. For extra time saving Sharx Robotics also offers PCs with the software preloaded and preconfigured so that you can get started with Nvidia’s tutorials right away.

Where is the documentation for Nvidia's software ?

aWith each Sharx Robotics product you’ll receive links to the Nvidia software that directly applies to that specific robot. For example, you can see Nvidia’s documentation for the Kaya robot here:

Running Isaac SDK on Kaya – NVIDIA Docs

Do you ship outside of USA ?

aAt the moment, due to the extensive export controls regarding high tech equipment, we are only shipping individual orders to destinations inside USA. If you are a wholesaler based in Europe and wish to be set up as a dealer, please contact us for information.

Are you participating at industry events or trade shows ?

aYes be sure to check our “Coming Soon” menu. Starting in 2023, we’ll be exhibiting annually at industry trade shows such as the Robotics Summit in Boston, MA, USA.

Do you sponsor internships?

aStarting in 2024 we will reach out to universities around Boston and New Hampshire to explore the possibility of sponsoring internships. Meanwhile we will also work with freelance developers, particularly with 3D modeling and creative tasks.

Contact Us

The best way to contact us is via the contact menu at the top. The phone number and direct email address and social media links at the bottom of every page will be screened for spam which may cause a delay.

Documentation

Our robots follow Nvidia’s reference designs as accurately as possible so that Nvidia’s documentation applies directly. Our documentation tends to focus only on any differences or useful additional info.

Support

Support for Sharx Robotics hardware is provided by email free of charge during the support period, typically 1 year from purchase. For details regarding Nvidia’s software please refer to their website / developer program.

Office Hours

The Covid pandemic and work-from-home culture has made traditional office hours obsolete. We tend to reply to our customers late into the evening US east coast time. As with most high tech teams, do not expect meaningful replies in the morning before coffee has kicked in.